What causes Optune Gio alarms to go off?
Optune Gio is designed to alert you if treatment is not being delivered. Find out what can cause your device’s alarm to go off and how to manage it.
Gill, an Optune GioTM user and Patient Ambassador
If you hear an alarm, an issue may be occurring. Explore the possibilities below:
Are the arrays in good contact with your skin?
If not, using tape or elastic tubular dressing can ensure good contact with the scalp.
When was the last time you changed your arrays?
Arrays should be changed at least 2 times per week (every 4 days at most).
Is there hair stubble beginning to grow?
Even if there is a small amount of hair growth, a new set of arrays should be applied after shaving. See Scalp Care Guide for more tips.
Are the arrays too warm?
Direct sunlight should be avoided. A breathable head covering could be helpful, as well as a fan. If sweat causes arrays to shift, they should be changed.
Is the yellow battery light on?
This is a great time to swap batteries for a full charge. When the battery is low, you will hear an alarm.
Have you checked the battery gauge?
If the gauge shows only 1 dot, the battery should be changed.
Are any transducer array connectors loose?
All array cables need to be fully inserted into the connection box.
Is the connection cable plugged into the device?
The gray connection cable should be gently inserted into the device with the arrows lined up. You should hear a click.
Are you hearing an alarm right after turning Optune Gio on but BEFORE pressing the TTFields button?
Device should be turned off, and the battery changed. Then the device can be turned on.
Do you hear a rattling noise coming from the device, or has it been damaged?
You can call MyNovocureTM support for troubleshooting assistance.
DID YOU KNOW?
If you turn Optune Gio on without pressing the TTFields button, an alarm will sound after 10 minutes.
Press the TTFields button once to silence the alarm and twice to start therapy.
Osmond, an Optune GioTM user and Patient Ambassador
What to do if your Optune Gio device’s alarm goes off
Answer the following questions to help you identify the alarm that’s going off and what it means.